jobs - senior account manager

Candidate Profile:

• Proven track record at building and growing client relationships
• Strong knowledge of marketing strategy (e.g., positioning, targeting, offline and online channels)
• Proven strategic experience in multi-channel campaigns
• Superior verbal and written communication skills, including drafting PowerPoint presentations, strategic briefs etc.
• Strong project management skills
• Able to manage multiple, complex projects at the same time
• Can work independently and within a team
• Effective problem solver
• Committed to delivering the highest level of professional dedication and performance
• Willing and capable of learning and advancing envisionit media’s marketing methodology and philosophy
• Provides the superior client service required by a highly competitive marketplace
• 5+ years in an interactive agency environment with SEO/SEM Google Analytics, and Social Media experience.

Position Overview:

• Represents the agency as our primary relationship manager, maintaining daily interaction with the client
• Advises on and implements marketing efforts for the client and is responsible for managing multiple projects effectively and flawlessly from start to finish
• Provides strategic marketing direction to the client
• Makes recommendations to Senior Management for expanding the scope of the client relationship based on opportunities observed
• Becomes knowledgeable and remains current on the client’s business and products and shares this information with agency team members
• Manages Account Staff (Account Managers & Account Coordinators)
• Assists in training and mentoring of junior-level Account Managers and assists and advises them with strategic, relationship, and interactive skills and ideas
• Drafts and presents annual reviews

Primary Duties and Responsibilities:

• Guides and advises team in all aspects of project development including providing strategic direction, recommendations and tactical requirements throughout the course of a project
• Ensures project deliverables meet the client’s expectations within the agreed upon timing and budget
• Articulates and supports Agency’s point of view while balancing client’s strategies and objectives
• Resolves day-to-day client requests regarding ongoing project development, process improvements, budget, and quality control
• Works with internal teams to resolve issues through effective problem solving
• Works with Senior Management to create project work plans and strategic recommendations to market to the client
• Proactively contacts clients to ensure accurate and timely account service
• Contributes to overall business building function to expand the account for the Agency by providing new marketing ideas/recommendations, process improvements and account management ideas to Director of Account Services and Director of Business Development that benefit the client, grow the business and strengthen the relationship

Project Management:

• Facilitates new project kick-offs by briefing internal team on project specifics; Drafts internal strategy brief and provides team with supporting materials (schedule, matrices, research, competitive samples, etc.)
• Updates status reports and distributes to internal team and client; attends status meeting to communicate project needs and help prioritize projects
• Prepares and distributes all materials related to account service including call reports, proposals and daily correspondence
• Creates budget proposals and distributes estimates to client for approval
• Manages project budgets and ensures that any impact on budget is communicated to client and agency management on timely basis
• Develops project schedules and sends to client; sends updates throughout project if timing adjusts
• Facilitates and leads project presentations and client conference calls (in partnership with the creative team)
• Reviews communications developed by direct reports (call reports, job briefs, project schedules, etc) prior to being sent to client; attends and critiques meetings lead by direct reports and provides constructive feedback to further growth

Required Capabilities and Experience:

• 4+ years in an account services role with advertising agency—preferably interactive marketing company
• One or more years as a Account Manager with an interactive, advertising or marketing agency
• Ability to multi-task, working on several projects and with several clients
• Experience in interactive marketing efforts
• Proficiency in Excel, Word and PowerPoint software

Preferred Capabilities and Experience:

• Degree in marketing or communications
• Experience in an entrepreneurial business environment
• Knowledgeable in SEO, SEM, Google Analytics and proven track record of managing Social Media campaigns that include Facebook, Twitter, and YouTube